Oh the joys of setting up a business. Having watched the latest Gordon Ramsey advert where he is depicted trying to fix a computer with some company saying he should stick to what he knows and let them take care of everything else - if only it was that easy!
Online Ordering
Nearly there! Our online ordering facility was supposed to go live at launch. However, it has proved far more difficult to be able to get the software to accurately work and enable users to be able to order over the net. Our friends at Ordertalk have been working hard to make this happen and we really should be able to have a site up and running very soon!
Having had a meeting with our till supplier yesterday (to move along the errors we keep getting that stop our ste from going live) I have now discovered exactly how they program dishes into their system (the system that Ordertalk software 'talks to' to be be able to facilitate web ordering). I now understand that on the ordering page on the website the fact that the dish says Thai Chicken Curry but the description says Dublin Bay Prawns is a Till system programmer error rather than the online software code error, and only affected the look rather than the actual ordering - confused - I was, but hopefully not anymore and means that I am able to sort this out as the techie guys don't seem to know the problem.
TELEPHONES
It seems that that modern phone systems have now outstripped certain software so that now new phone systems (that cost many thousands of pounds) can't work with old software systems (i.e. customer tills in shops)that are not TAPI compliant. So - the really exciting bit of my computer system that was supposed to enable any phone call to be recognised and automatically bring up the customer details - does not work! No doubt there will be a monetary solution to this but for the time being it is very frustrating.
So - who thought we were just about cooking. In order to have a modern gourmet food delivery business - that we hope to grow we have online ordering software, delivery software in store, an online stock control program. Who said chefs only know about cooking!
Steve R
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